Terms of Service

Last Updated: 23 November 2025

Company: UX PALS LTD

Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Company Number: 16371006

Trading Name: UX Pals

Website: ux-pals.com

Contact Email: hello@ux-pals.com

Jurisdiction: England & Wales

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the website operated by UX PALS LTD (“we”, “us”, “our”) and the purchase and use of our digital products, including templates, Notion systems, guides, and related downloadable materials (“Digital Products”).

By accessing this website or purchasing any Digital Product, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the website or purchase any Digital Product.

2. Eligibility

You must be at least 18 years old to use this website or purchase Digital Products. By using the website, you represent that you meet this requirement.

3. Nature of Digital Products

All products sold are digital-only. No physical goods.

After payment, you will receive access via:

  • A downloadable file
  • An emailed access link

You are responsible for ensuring your device can access the Digital Products.

4. Account-Free Purchases

No account is required. You must provide a valid email and accurate billing details. We are not responsible for failed deliveries due to incorrect information provided by you.

5. Payment Terms

Payments are processed exclusively via Stripe.

By completing a purchase, you authorize Stripe to charge your payment method and process billing information.

Prices are in GBP unless stated otherwise. Taxes may apply based on your location.

6. Delivery of Digital Products

Delivery occurs immediately after successful payment unless a delay occurs.

Delivery methods include:

  • Direct download after checkout
  • Email with download or access link
  • Notion share links
  • PDF or digital files

If you do not receive your product within 15–30 minutes, contact hello@ux-pals.com.

7. Refund Policy

Because all products are instant-access digital files, we do not offer refunds under normal circumstances.

7.1 Exceptions (Duplicate Purchases Only)

A refund may be granted only if:

  • You unintentionally purchased the same product more than once using the same email address
  • You provide proof of the duplicate transaction(s)

Refunds are NOT granted for:

  • Change of mind
  • Failure to download or save the product
  • Failure to understand the product description
  • Technical issues on your device
  • Incorrect email address submitted by you

8. License and Permitted Use

Your purchase grants you a non-exclusive, non-transferable, revocable license for personal or internal business use.

You may NOT:

  • Resell or redistribute the Digital Products
  • Share files with third parties
  • Publish files publicly
  • Use them to create competing products

Misuse may result in license revocation and legal action.

9. Intellectual Property Rights

All Digital Products, templates, branding, and website content are the intellectual property of UX PALS LTD or its licensors. You receive a license to use them but do not acquire ownership.

10. Prohibited Conduct

You must not:

  • Interfere with website security
  • Use bots or scraping tools
  • Exploit content commercially without permission
  • Misuse Digital Products

11. Limitation of Liability

Digital Products are provided “as is.”

We are not liable for:

  • Loss of profits
  • Data loss
  • Business interruption
  • Indirect or consequential damages

Our liability is limited to the amount paid for the Digital Product in question.

12. Force Majeure

We are not liable for delays caused by events beyond our control, including outages, third-party failures, disasters, strikes, or regulatory restrictions.

13. Changes to Digital Products

We may update or modify Digital Products without notice. Updates do not entitle you to new versions unless explicitly stated.

14. Termination of License

Your license may be terminated if you breach these Terms, misuse Digital Products, or dispute payment. Upon termination, you must delete all copies.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England & Wales. Disputes will be resolved exclusively in the courts of England & Wales.

16. Changes to These Terms

We may update these Terms periodically. Continued use of the website constitutes acceptance of revised Terms.

17. Contact Information

UX PALS LTD
Email: hello@ux-pals.com
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom